Shipping policy
Shipping Policy
Free Worldwide Shipping
At NOVOXA LIMITED, we are pleased to offer FREE Worldwide Shipping on all orders with no minimum purchase requirement.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| United Kingdom | 5–8 Business Days |
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| Australia & New Zealand | 6–12 Business Days |
| Europe | 5–10 Business Days |
| Middle East | 6–12 Business Days |
| Asia | 6–12 Business Days |
| Rest of World | 7–15 Business Days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.
Order Tracking
All orders include tracking where available. Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.
Customs & Import Duties
Depending on your country's regulations, customs duties, taxes, or import fees may apply. These charges are determined by local customs authorities and are the responsibility of the customer.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. NOVOXA LIMITED is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.
Lost or Delayed Packages
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur. If your package appears lost or significantly delayed, please contact our support team and we will be happy to assist you.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
NOVOXA LIMITED
Customer Support: support@yourstore.com
