Returns & Refund Policy

At NOVOXA LIMITED, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Include all original tags and packaging.

• Not show signs of wear, washing, damage, or alteration.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Underwear

• Swimwear (if hygiene seals have been removed)

• Gift cards

• Final sale or clearance items

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees (if applicable) are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you require a different size or color, please return your item and place a new order.

Contact Us

For return requests or assistance, please contact our support team:

NOVOXA LIMITED
Company No. 16558011
Email: support@novoxa.com

We aim to respond to all inquiries within 24–48 business hours.